Returns Policy

All parcels shipped by Upshots.store are quality-checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Whilst we endeavour to protect all containers, some product containers may succumb to leakages and breakages during transit.

If you have received a damaged; defective; incorrect; unwanted or short/out-of-date item, then see the options below.

 

Damages and Issues

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it upon delivery. If you have opened the package, then the following procedure will apply:

  1.  Provide photographic evidence of all item(s) to our contact@upshots.com within 7 working days of the goods being delivered according to parcel tracking details.
  2. We will either issue you a partial/full refund for the cost of the item depending on the severity of the damage, alternatively we may arrange for a new one to be sent out.

 

Incorrect Goods

In the event of receiving an incorrect product, the following procedure will apply:

  1. Provide photographic evidence of all item(s) to our contact@upshots.store within 7 working days of the goods being delivered according to parcel tracking details.
  2. Should you wish to keep the incorrect item, we will issue you a refund for the difference in the cost of the item ordered and the cost of the item received.
  3. Should you wish to receive the correct item, please send the incorrect item back to us and we will resend the correct item. In this instance, the incorrect item must be received back at our address before we can arrange the resend.

 

Unwanted Goods

Non-returnable Items

1. For health and safety purposes we are unable to accept returns on any that has been opened or tampered with.
2. If any item was on offer or promotion and advertised as short-dated or out-of-date.

Out-of-date/Short-dated items

In the event of receiving an item that is out-of-date or short-dated (30 days from the Best Before Date (BBD) or Best Before Enjoyment (BBE) date product, the following procedure will apply:

  1. Provide photographic evidence of all item(s) to our contact@upshots.store within 7 working days of the goods being delivered according to parcel tracking details.
  2. Should you wish to return the item, we will arrange a collection for the item and resend a suitable replacement at no cost to you.
  3. In the event a replacement is not available, then we will refund you back.

As a general rule with beverages, Best Before Enjoyment (BBE) does not mean the item is out-of-dated, it merely means that the item could possibly be passed its optimum taste but is still safe to consume. Refrigeration or careful storage will increase the longevity of products. 

Note: If the item you received was advertised as short-dated or was on promotion at the time of purchase, then we will NOT accept any returns or issue any refunds.

 

Failed Deliveries/Non-collected items

In the event your goods were not delivered because you had not collected them from the parcel depot or the goods were returned back to us due to incorrect delivery details being provided or if you were not available to sign for the goods, then the following procedure will apply:

  1.  We will refund you back for the cost of the items received back at our address. You will not be refunded any shipping costs.
  2. If you wish to receive the items, then you are welcome to place a new order.